Dean Clinic Mychart (2024)

FAQs

Why can't I get into MyChart? ›

If you try to log in unsuccessfully too many times, you might be locked out of the account. In this case, you won't be able to reset your password yourself. For help resetting passwords and regaining access to your account, please reach out to your healthcare organization's MyChart support desk.

SSM Health MyChart gives patients personalized and secure access to their digital health records. Sign up today. Sign Up for SSM Health MyChart. Need help accessing your SSM Health MyChart? Read the MyChart FAQs to find answers to your questions.

If you have an e-mail address on file then your MyChart Username will be sent to your e-mail account. If you do not remember any of this information, or you do not have a valid e-mail address on file, you will have to contact Customer Support at 1-833-395-2035 to help you regain access to your MyChart account.

Click on the "Preferences" menu and select the "Change E-mail Address" link. You must enter your new email address twice and then click the "Submit Changes" button. This will instantly update your info in MyChart and your electronic medical record.

A physician is entitled to deny you access to certain parts of your medical record, including personal notes and observations; information provided by another party that the doctor agreed to keep confidential; information relating to the treatment of a minor; information the provider believes may cause substantial harm ...

Most likely, you have tried to access your MyChart account 5 times in a row using the wrong password. If you do this, for security purposes, your account is disabled. If your account becomes disabled, you should call 740-454-5008.

Note: MyChart is an Epic branded name. Your organization may use a different name for their patient portal. Access the application on your personal device. Carefully review the app's terms and conditions.

MyChart gives you access to your health information and a direct connection to your care team, with tools to help you actively participate in your care.

I have two or more MyChart accounts. Can I link them together? MyChart accounts can be linked so you can see all your information in one view. We call this Happy Together.

Why are my test results not showing up on MyChart? ›

Some test results are not released to your MyChart account because of their sensitive nature. Your doctor determines which types of test results are able to be accessed through MyChart and which might require an in person conversation.

If you have an email address on file then your MyChart Username will be sent to your email account. If you do not remember any of this information, or you do not have a valid email address on file, you must call MyChart Technical Support at 216.444.1740 or toll-free at 1.866.915.3383 for assistance.

If you're having trouble logging in, click the “Forgot Username?” or “Forgot Password?” link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password.

Deactivation does not affect information already in your MyChart account; however, the information will no longer be available to send, receive, or access any additional information.

My activation code does not work. What should I do? For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems, email us at MySingingRiver@mysrhs.com or call our MyChart Patient Support Line at 1-228-809-6068.

What do I need to use MyChart? You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyChart mobile app on a mobile device.

What do I need to do if I receive an Invalid Personal Information error? This error can occur when your personal information does not match what is currently listed in your medical record. If you receive this error, use the Contact Us link located in the error message to notify MyChart support.